Newgate Medical Group
Newgate Street, Worksop, Notts, England, S80 1HP Also known as: As above
292
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Newgate Medical Group
2020-11-23
Person
0
5
0
Written by a patient
Written by a patient 23rd November 2020
Received letter informing me I needed a blood test.
Rang surgery at 3pm on Wednesday to make an appointment as requested.
After listening to music and repeated recorded messages for 35 min finally lost will to live and hung up!
Rang Bassetlaw Hospital, phone answered immediately and was put through to Phlebotomy Dept where I discovered no appointment was required. Total time approx 35seconds.
Suggested improvements
HAVE A HUMAN BEING PICK UP THE PHONE IN A RESONABLE TIME.
Newgate Medical Group
2020-11-20
Person
4
5
0
Written by a patient
Written by a patient 20th November 2020
Always find receptionist helpfull good surgery does need updating thou but overall we would be in a sad place without them
Suggested improvements
At this time dont think you can do any better we all have to understand theres a pandemic on
Newgate Medical Group
2020-11-12
Person
4
5
0
Written by a patient
Written by a patient 12th November 2020
I have never had anything but exceptional good care from this practice. Staff are always polite and helpful.
Suggested improvements
I feel that my needs were dealt with.
18th November 2020
Response from Newgate Medical Group
Thank you for your comments.
Newgate Medical Group
2020-11-09
Person
4
5
0
Written by a patient
Written by a patient 9th November 2020
It is difficult to get through on the telephone and you have to hang on forever. I managed to book the appointment online the day before. You have to queue up at a side window to be let in and there were 8 people queuing to receive attention.
Suggested improvements
Yes. Please stop the queuing at the side window, It takes ages and you get cold waiting. It puts me off coming to the doctor and I do have ongoing problems that I have put off seeking treatment because of this. Because of this I have missed a B12 injection & a diabetic blood test & check and I have lost the hearing in my left ear.
18th November 2020
Response from Newgate Medical Group
Thank you for leaving feedback. Due to the current Covid restrictions, like other GP Surgeries we are required to limit patient access for the safety of our patients and staff. we monitor the situation regularly and try wherever possible to ensure that staffing levels are at maximum capacity to prevent queuing, unfortunately due to staff absence due to isolating, this is not always possible. If you wish to contact the surgery directly to discuss any personal medical issues we will be happy to help.
Newgate Medical Group
2020-10-07
Person
1
5
0
Written by a patient
Written by a patient 7th October 2020
I arranged a telephone medication review on Tuesday 06/10/2020.
Failed to happen, had to arrange another.
I arranged a telephone triage review on Wednesday 07/10/2020.
Failed to happen, will have to arrange another.
Suggested improvements
Give me a review as arranged.
18th November 2020
Response from Newgate Medical Group
Thank you for leaving feedback. If you would like to contact the surgery directly e will look into the matter for you.
Resources
Short link to review Newgate Medical Group: http://iwgc.net/ecfbt